AT&T Singapore

Professional B2B DMC for Singapore, Malaysia & Cruise, since 2011

Menu
Send Inquiry

Terms & Conditions

Terms & Conditions for FAM Trip

The following terms & conditions apply to the FAM Trip for our Trade Partners, as advertised in the Trade Partner Promotion.

1. Definitions

  • “Company” / “AT&T Singapore” means Amazing Tours & Travels Singapore Pte. Ltd.
  • “Agency” / “Participant” means the registered travel agency applying to take part in this Scheme.
  • “Scheme” means this Singapore FAM Trip trade promotion, as described in these Terms.
  • “Qualifying Period” means 1 October 2026 to 30 June 2027, inclusive.
  • “Qualifying Package” means a single itinerary booked through AT&T Singapore that includes, at minimum, both ground Transport and Attraction Tickets/Tours booked together. Hotel Accommodation may be included in addition to these two, but Hotel Accommodation does not by itself make a booking a Qualifying Package.
  • “FAM Trip” means the familiarisation trip described in Clause 6 of these Terms.

2. Eligibility

  • This Scheme is open to registered travel agencies with a valid business, MSME Certificate, or GST registration.
  • This Scheme applies only to B2C (business-to-consumer) travel agencies — agencies that sell travel directly to end consumers. It does not apply to B2B wholesalers, consolidators, or sub-agents who resell through other agencies rather than selling directly to travellers.
  • Only one enrolment per Agency is permitted. Agencies may not apply under multiple names, branches, or affiliated entities to accumulate qualifying business separately.
  • Only bookings made directly with AT&T Singapore count toward this Scheme. Bookings routed through a sub-agent or third party do not qualify.

3. Qualifying Business & Revenue Calculation

  • To qualify for the FAM Trip, an Agency must generate a minimum of SGD 30,000 in qualifying business with AT&T Singapore during the Qualifying Period.
  • Only FIT (Free Independent Traveller) Qualifying Package bookings, sized 2 to 15 passengers per booking, count toward this threshold.
  • A booking of Transport only, Hotel only, or Attraction Tickets/Tours only does not count toward the SGD 30,000 threshold. A combination of Transport and Hotel, without Attraction Tickets/Tours, also does not count. Only a Qualifying Package — Transport booked together with Attraction Tickets/Tours, with or without Hotel Accommodation — counts, even if the value of an excluded booking type is substantial.
  • Group bookings (16 or more passengers, or bookings made under a block/series contract) do not count toward this Scheme.
  • Qualifying revenue is calculated on the net booking value paid to AT&T Singapore, exclusive of any commission retained by the Agency.
  • Bookings must be confirmed and paid in full to AT&T Singapore within the Qualifying Period. Cancelled, refunded, part-paid, or unpaid bookings do not count toward the threshold.

4. Application & Verification

  • Agencies must apply through the official application form on AT&T Singapore’s website.
  • Submitting an application does not guarantee qualification for the FAM Trip. Only Agencies whose qualifying business is verified by AT&T Singapore against its own booking records will be confirmed.
  • AT&T Singapore reserves the right to request supporting documentation (invoices, booking references) to verify an Agency’s qualifying business at any time.
  • AT&T Singapore will notify confirmed Agencies in writing within a reasonable period following the close of the Qualifying Period.

5. FAM Trip Participation

  • The FAM Trip sponsors one (1) person per qualifying Agency. The Agency may nominate any individual of its choosing to travel; the nominated individual is not required to be the business owner or an employee of the Agency.
  • The nominated individual must be named by the Agency at the time of application. Substitution of the nominated individual after confirmation is at AT&T Singapore’s sole discretion.
  • The overall FAM Trip group size will be between 2 and 15 passengers in total, combining the nominated individuals from all confirmed Agencies for that departure.

6. FAM Trip Inclusions

  • 3 nights’ accommodation at Mercure Singapore Tyrwhitt (or a similar property), including daily breakfast.
  • Return airport transfers.
  • A half-day Singapore city tour.
  • Sentosa, including cable car, Madame Tussauds, and Wings of Time.
  • Universal Studios Singapore.
  • Gardens by the Bay – 2 Domes.
  • 3 Indian dinners (transfer to/from dinner venues not included).
  • All applicable government and airport taxes on the above inclusions.

7. Exclusions

  • International airfare to and from Singapore is not included unless stated otherwise in writing by AT&T Singapore.
  • The travelling participant is solely responsible for visa fees, travel insurance, and personal expenses.
  • Any services, meals, or activities not expressly listed in Clause 6 are excluded.

8. Payment Terms

  • Full payment for any applicable FAM Trip costs must be received by AT&T Singapore by the deadline communicated at the time of confirmation.
  • Failure to make payment by the stated deadline results in forfeiture of the FAM Trip place, without refund of any deposit already paid.
  • No credit or alternative benefit will be offered instead of the FAM Trip.

9. Non-Transferability

  • Qualification for the FAM Trip is specific to the qualifying Agency and its nominated individual, and may not be transferred, sold, or assigned to another Agency or individual.

10. Conduct

  • AT&T Singapore reserves the right to remove any participant from the FAM Trip, without compensation or refund, in the event of conduct that is unlawful, disruptive, or otherwise unreasonably disrupts the trip for other participants.

11. Media & Marketing Consent

  • By participating in the FAM Trip, the nominated individual consents to AT&T Singapore using photographs, video recordings, and testimonials from the trip for AT&T Singapore’s own marketing and promotional purposes, without further compensation.

12. Changes & Force Majeure

  • AT&T Singapore reserves the right to substitute the hotel, adjust the itinerary, or reschedule travel dates where circumstances beyond its reasonable control make this necessary, including but not limited to hotel or attraction unavailability, government regulation, extreme weather, or other events of force majeure.
  • Where such a change is required, AT&T Singapore will provide inclusions of a broadly equivalent standard.

13. Amendment & Withdrawal of the Scheme

  • AT&T Singapore reserves the right to amend, extend, or withdraw this Scheme, in whole or in part, at any time, with reasonable notice to Agencies who have already applied.
  • AT&T Singapore’s decision on any matter of eligibility, qualification, or interpretation of these Terms is final.

14. Limitation of Liability

  • AT&T Singapore’s liability in connection with this Scheme and the FAM Trip is limited to the value of the inclusions set out in Clause 6.
  • To the fullest extent permitted by law, AT&T Singapore is not liable for any indirect or consequential loss, missed travel connections, personal injury, illness, or loss of property arising from participation in the FAM Trip, except where such liability cannot be excluded by law.

15. Data Protection

  • Personal data collected through the application form is used solely to administer this Scheme and will be handled in accordance with AT&T Singapore’s Privacy Policy.

16. Governing Law & Jurisdiction

  • These Terms are governed concurrently by the laws of Singapore and the laws of India, each applying to the extent relevant to the respective party’s obligations under this Scheme.
  • AT&T Singapore’s obligations, and all FAM Trip arrangements delivered in Singapore, are governed by the laws of Singapore.
  • Each participating Agency’s obligations, including compliance with applicable Indian foreign exchange regulations, tax laws (including GST), and other Indian regulatory requirements relevant to its participation in this Scheme, are governed by the laws of India.
  • Any dispute arising from this Scheme shall first be referred to good-faith discussion between the parties. If unresolved, the dispute shall be subject to the non-exclusive jurisdiction of the competent courts of Singapore or India.

17. General

  • These Terms should be read together with the Scheme’s official application form and AT&T Singapore’s Privacy Policy.
  • In the event of any ambiguity or dispute regarding these Terms, AT&T Singapore’s interpretation shall prevail.